FAQ

Do you offer free shipping?

Yes. We offer free standard shipping on all orders across the United States.

What is your return policy?

We accept returns within 14 days of delivery, as long as the item is unused and in its original packaging.

To initiate a return, please contact us at manager@jerfi.co

Can I cancel or change my order?

If your order hasn’t been shipped yet, you can contact our team within 12 hours to cancel or modify it. Once shipped, orders can no longer be changed.

Are your products true to size?

Yes. Each product page includes a detailed size chart to help you find your best fit.

If you’re between sizes, we recommend sizing up for comfort.

What payment methods do you accept?

We accept all major credit cards, PayPal, and Apple Pay.

All transactions are encrypted and processed securely.

How can I contact customer support?

You can reach us at manager@jerfi.co — our customer care team will respond within 24 hours.

How long does shipping take?

Shipping usually takes 7–12 business days within the U.S.

You’ll receive a tracking number via email as soon as your order is dispatched.

Where do you ship from?

All orders are processed and shipped from our global fulfillment partners located in the U.S. and Asia, depending on product availability.